Time's Up!: The Subscription Business Model for Professional Firms (Hardcover)
Put values--and value--over volume with a professional services subscription model
Professional firms are built on relationships. But you wouldn't know it by observing their predominant business model -- a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relationships.
Time's Up offers you a guide to building a more valuable firm, one where relationships and lifetime customer value are at the center of how you create and capture value. You'll learn how to:
- Create customer lifetime values that far exceed acquisition and retention costs
- Move customer relationships to the center of your firm
- Leverage the collective knowledge of your customers
- Elevate customers from where they are to their desired future by providing transformations, where the customer is the product.
Only uncommon offerings command uncommon prices. Time's Up introduces you to a revolutionary new business model that transforms your firm, your teams and your results with the customer right at the center of the process.